Customer Service

Futuristic state of the art technology, DX LINE

Operational Overview

Operational Overview

□ Customer Service Charter

All staff of Shinbundang DX Line will put their first priority on providing safe and convenient public transportation service to the
customers and do our best to be on the highest carrying out the following service.

  • 01. We will put our promise with customers’ priority
  • 02. We will do our best to ensure the safety of customers
  • 03. We will promptly and accurately handle the situation from the stance of customers
  • 04. We will provide a kind service for customers a welcome smile and a graceful position
□ Operational Objectives and How to Use
Operational Objectives and methods used (How to Use) table
Operational
Obectives		 Word of Customers is not only for questions about the Shinbundang line but also for complaints and
improvement through opinions, suggestions and compliments written by the customer.
We will actively reflect and operate with the purpose of achieving the highest customer satisfaction.
How to Use
  • - Customer Service Center: Phone 82-31-8018-7777
Customer Information Center for Each Line

01 Customer Information Center for Each Line

□ Customer Information Center for Each Line
Customer Information Center for Each Line
DX LINE

○ Shinbundang Line : Sinsa~Gwanggyo
    - Service Center : 82-31-8018-7777

Go
KORAIL
  • Seoul Subway Lines no. 1,3,4 regions including outside of Seoul are operated
    by KORAIL
  • ○ Line 1 : Namyoung~Sinchang, Guro~Incheon, Hoegi~Soyosan, Gwangmyeong,
                     Seodongtan
  • ○ Line 3 : Samsong~Daehwa
  • ○ Line 4 : Seonbawi~Oido
  • ○ Suin·Bundang Line : Cheongnyangni~Incheon
  • ○ Gyeongui-Jungang Line : Seoul(Gyeongui Line)~Munsan
  • ○ Gyeongchun Line : Cheongnyangni~Chuncheon
  • ○ Gyeonggang Line : Pangyo~Yeoju
  •     - Service Center : 82-1544-7788
 Go
Seoul Metro
  • ○ Line 1 : Seoul~Cheongnyangni
  • ○ Line 2 : All Stations
  • ○ Line 3 : Jichuk~Ogeum
  • ○ Line 4 : Jinjeop~Namtaeryeong
  • ○ Line 5 ~ Line 8 : All operating regions
  •     - Service Center : 82-1577-1234 (Phone and text message available)
 Go
Seoul Metro Line 9 ○ Line 9 : Gaehwa~VHS Medical Center
    - Service Center : 82-2-2656-0009 		Go
Incheon Transit Corporation ○ Incheon subway Line 1 : Gyeyang~Songdo moonlight festival park
○ Incheon subway Line 2 : Geomdan Oryu~Unyeon
○ Line 7 : Seoknam~Kkachiul
    - Service Center : 82-1899-4446 		Go
Airport Railway ○ Airport Railroad : Seoul~Gimpo Airport~Incheon International Airport Terminal 2
    - Service Center : 82-31-745-7788 		Go
Youngin EverLine ○ Yongin EverLine : Giheung~Jeondae·Everland
    - Service Center : 82-31-329-3500 		Go
Uijeongbu LRT ○ Uijeongbu Line : Balgok~Tapseok
    - Service Center : 82-31-820-1000 		Go
Ui-Sinseol LRT ○ Ui-Sinseol Line : Bukhansan Ui~Sinseol-dong
    - Service Center : 82-2-3499-5561 		Go
Sosawonsi운영(주) ○ SeoHae Line : Sosa~Wonsi
    - Service Center : 82-31-5183-2648 		Go
GimpoGoldLine ○ Gimpo Gold Line : Yangchon~Gimpo International Airport
    - Service Center : 82-31-8048-1500 		Go

02 VOC procedures

  • Customer’s Words Received
    (notification to the authorities
    concerned)
  • designate the Information
    Processing Department and
    Distribution      
  • Information Processing
    Department      
  • Write Response
    (Information Processing
    Department)      
  • Complete Response
    (Listed)      
  • Check the Result
    (Customer)